ITIL Service Operation

Author: Great Britain. Cabinet Office
Publisher: Stationery Office/Tso
ISBN: 0113313071
Release Date: 2011
Genre: Business & Economics

This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.

Lean Informationstechnik im Finanzdienstleistungssektor

Author: Daniel Schäfer
Publisher: Springer-Verlag
ISBN: 9783658069896
Release Date: 2014-12-26
Genre: Business & Economics

Die Bedeutung der IT unterliegt seit ihren Anfängen einem stetigen Wandel. Der Wunsch nach neuester Technik ist der Notwendigkeit zur Kostensenkung gewichen. Eine Möglichkeit zur Kostensenkung ist die Steigerung der Effizienz. Dazu dienen Management-Frameworks wie ITIL. Im produzierenden Gewerbe findet man zur Effizienzsteigerung das Lean-Management. Ziel dieser Arbeit ist es, Schwächen in ITIL zu analysieren und für diese Lösungsansätze aus Lean zu finden. Der derzeitige De-facto-Standard der IT-Management-Frameworks ITIL teilt den Lebenszyklus eines Prozesses in vier Service-Bereiche auf. In ihnen wird der gesamte Kreislauf von der Entwicklung bis zur Inbetriebnahme und Aufrechterhaltung eines Prozesses beschrieben. Zusätzlich enthält ITIL einen kontinuierlichen Verbesserungsprozess, der Änderungen der Rahmenbedingungen erkennen und eine Anpassung des Prozesses veranlassen soll. Die Zielsetzung von Lean ist eine Verschlankung von Produktionsprozessen. Die Grundlage von Lean ist die konsequente Vermeidung von Verschwendung. Zur Identifizierung von Verschwendung dienen einerseits nachhaltige Lösungen, die im Zweifel auch einen Stillstand der Produktion bedeuten können, andererseits die Mithilfe der Arbeiter. Eine Weiterentwicklung von Lean für den Finanzsektor existiert bisher nur in theoretischen Ansätzen oder im Kontext von Fallstudien. Im nächsten Schritt dieser Arbeit werden jetzt mittels Balanced Scorecard die Ziele für den Finanzdienstleistungssektor ermittelt. Diese lauten für die 4 Perspektiven der BSC: Kostensenkung, Business-Enabler, Effizienz sowie proaktiv & zukunftsorientiert. Diese Ziele sind mit ITIL grundsätzlich zu erreichen. Sie werden im Anschluss mittels SWOT-Analyse auf Schwächen untersucht. Für diese liefert Lean gute Lösungsansätze. Die von Lean beschriebenen Verschwendungsarten der Produktion können auf die IT übersetzt und dann gezielt vermieden werden. Für die dritte Schwierigkeit, der Verbesserung kann die Einführung eines betrieblichen Vorschlagswesens herangezogen werden. Es zeigt sich also, dass die Lean-Philosophie durchaus zur Verbesserung von ITIL geeignet ist.

ITIL Easy

Author: Recep Akkaya
Publisher: epubli
ISBN: 9783746779706
Release Date: 2018-11-13
Genre: Business & Economics

Ziel des Buches ITIL® Easy ist, ITIL® Edition 2011 (Information, Technology, Infrastructure, Library) so leicht wie möglich dem Leser zu vermitteln. ITIL® ist eine reine Sammlung von Best Practices. Es ist ein Nachschlagewerk für ITIL® Interessierte sowie Erfahrene. Das Buch bietet ein ausführlichem Glossar sowie Beispielfragen über ITIL® Foundation. Das Buch ist außerdem von AXELOS zertifiziert.

ITIL 2011 Edition Das Taschenbuch

Author: Jan van Bon a.o.
Publisher: Van Haren
ISBN: 9789087537050
Release Date: 2012-07-27
Genre: Education

Note: This pocket book is available in several languages: English, German, Dutch. Die ITIL® Taschenbücher von Van Haren Publishing besitzen einen Qualitätsstandard, dienen als klassischer Leitfaden zum Thema ITIL® und sind in vielen Sprachen erhältlich. Im Laufe der Jahre haben sich die Van Haren Handbücher ihren Platz in den Regalen und in den Aktenkoffer von Branchenexperten, wie sie bei der Implementierung von Best Practices innerhalb ihrer Organisationen benötigt werden, verdient. Dieses Taschenbuch bietet eine kurze Zusammenfassung der aktuellen ITIL® Version 2011. Der vollständige Inhalt - ca. 2.000 Seiten - des ITIL®-Framework konzentriert sich auf 200 Seiten im Taschenbuchformat! Das bedeutet, dass der Einsatz dieses kostengünstigen Taschenbuchs eine wesentliche Zeitersparnis für unsere tägliche Arbeit im Bereich Service Management nach ITIL® leistet. In erster Linie ist das Taschenbuch ein umfassendes Nachschlagewerk, bezogen auf das Thema ITIL® im praktischen Format für alle Profis in der Service Management-Community. Es gibt schnell Antwort, beispielsweise auf die Fragen: Was ist der “Lebenszyklus”-Ansatz? Was sind die Schlüssel-Service Management-Prozesse und -Funktionen? Zweitens kann das ITIL® Taschenbuch als Teil der verwendeten Schulungsmaterialien, für alle die eine ITIL® Foundation Zertifizierung anstreben, eingesetzt werden. Die Inhalte des Taschenbuchs decken die APMG Spezifikationen des ITIL® Foundation Lehrplans / Syllabus ab.

Service operation

Author:
Publisher: The Stationery Office
ISBN: 9780113310463
Release Date: 2007-05-30
Genre: Business & Economics

Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

Service transition

Author:
Publisher: The Stationery Office
ISBN: 9780113310487
Release Date: 2007-05-30
Genre: Business & Economics

Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

ITIL Foundation Handbook

Author: itSMF Foundation
Publisher:
ISBN: 0113314701
Release Date: 2015-06-23
Genre:

Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

Business Process Management Workshops

Author: Ernest Teniente
Publisher: Springer
ISBN: 9783319740300
Release Date: 2018-01-16
Genre: Computers

This book constitutes revised papers from the eleven International Workshops held at the 15th International Conference on Business Process Management, BPM 2017, in Barcelona, Spain, in September 2017: BPAI 2017 – 1st International Workshop on Business Process Innovation with Artificial Intelligence; BPI 2017 – 13th International Workshop on Business Process Intelligence; BP-Meet-IoT 2017 – 1st International Workshop on Ubiquitous Business Processes Meeting Internet-of-Things; BPMS2 2017 – 10th Workshop on Social and Human Aspects of Business Process Management; ‐ CBPM 2017 – 1st International Workshop on Cognitive Business Process Management; CCABPM 2017 – 1st International Workshop on Cross-cutting Aspects of Business Process Modeling; DeHMiMoP 2017 – 5th International Workshop on Declarative/Decision/Hybrid Mining & Modeling for Business Processes; QD-PA 2017 – 1st International Workshop on Quality Data for Process Analytics; REBPM 2017 – 3rd International Workshop on Interrelations between Requirements Engineering and Business Process Management; SPBP 2017 – 1st Workshop on Security and Privacy-enhanced Business Process Management; TAProViz-PQ-IWPE 2017 –Joint International BPM 2017 Workshops on Theory and Application of Visualizations and Human-centric Aspects in Processes (TAProViz'17), Process Querying (PQ'17) and Process Engineering (IWPE17). The 44 full and 11 short papers presented in this volume were carefully reviewed and selected from 99 submissions.

Developments and Advances in Intelligent Systems and Applications

Author: Álvaro Rocha
Publisher: Springer
ISBN: 9783319589657
Release Date: 2017-06-10
Genre: Computers

This book primarily addresses Intelligent Information Systems (IIS) and the integration of artificial intelligence, intelligent systems and technologies, database technologies and information systems methodologies to create the next generation of information systems. It includes original and state-of-the-art research on theoretical and practical advances in IIS, system architectures, tools and techniques, as well as “success stories” in intelligent information systems. Intended as an interdisciplinary forum in which scientists and professionals could share their research results and report on new developments and advances in intelligent information systems, technologies and related areas – as well as their applications – , it offers a valuable resource for researchers and practitioners alike.

Passing the ITIL Foundation Exam

Author: Vince Pultorak
Publisher: Van Haren
ISBN: 9789087536640
Release Date: 2012-02-02
Genre: Education

This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. In addition it gives sample questions for practice both within the text and also a number of the official exams questions in the back. The content of this book is based on the ITIL® 2011 Edition core guidance and APMG’s ITIL Foundation Certificate syllabus edition 2011. Written by globally experienced trainers and reviewed by other professionals this unique work provides clear and concise guidance for all those seeking to achieve success at the ITIL Foundation Level. Covering: A clear and concise explanation of the exam structure; Key text for the exams; Sample exam questions and sample answers and Hints and Tips and practical examples this book will highlight for readers the key items they need for the ITIL Foundation Exam that will increase chances of success. By this book is a separate file (free, via internet) available: • All images in the book, in Powerpoint format. Click on the button Training Material by the book on our website.

ITIL Service Lifecycle Publication Suite

Author: Great Britain: Cabinet Office
Publisher:
ISBN: 0113314078
Release Date: 2013-03-27
Genre:

This pack contains one copy each of five German translations: ITIL service design (ISBN 9780113313884); ITIL service operation (ISBN 9780113314034); ITIL service strategy (ISBN 9780113313853); ITIL service transition (ISBN 9780113314010); ITIL continual service improvement (ISBN 9780113314058) which are translations of English 2011 editions

The Stationery Office Annual Catalogue 2011

Author: Stationery Office
Publisher: Stationery Office/Tso
ISBN: 0115017984
Release Date: 2012-04-12
Genre: Reference

The Stationery Office annual catalogue 2011 provides a comprehensive source of bibliographic information on over 4900 Parliamentary, statutory and official publications - from the UK Parliament, the Northern Ireland Assembly, and many government departments and agencies - which were issued in 2011.

IT Service Management

Author: Ernest Brewster
Publisher: BCS, The Chartered Institute for IT
ISBN: 9781906124939
Release Date: 2012-05-08
Genre: Computer technical support

ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL® licensed product.

The Service Catalog

Author: Mark O'Loughlin
Publisher: Van Haren
ISBN: 9789087535728
Release Date: 2010-03-04
Genre: Education

Note: This book is available in several languages: Japanese, English. The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately. This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio. Readers will gain practical information and knowledge that will help with: understanding the full concept of the service catalog understanding the scope of the service catalog building an appropriate service catalog for your organization identifying the true value that the service catalog can deliver to your organization understanding services and the value that they provide to your organization and customers managing the service catalog In addition, a complete service catalog schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together. Widely researched and reviewed by some of the world’s leading experts, this book provides a down-to-earth and practical resource for not only those who are developing Service Catalogs for the first time but also for those looking to refine their services according to agreed and established best practice concepts.