Applying Quality Management in Healthcare

Author: Diane L. Kelly
Publisher:
ISBN: 1567933769
Release Date: 2011
Genre: Medical

Quality management is a complex process, especially in healthcare. Managers in today's environment need more than just an understanding of the historical concepts of quality. They need to understand how to achieve quality within the structure and relationships of the complex system of a healthcare organization. In this new third edition, Kelly has enhanced the content to promote an understanding of systems thinking in health services organizations. While still providing readers with the foundational concepts of quality management, she instructs readers on the system implications of understanding stakeholders and the role of policy, establishing goals in complex systems, improving and managing process change, performance measurement, and teamwork. Readers learn how to think critically using new frameworks, approaches, and tools and are given real-life examples and case studies to practice these skills. This edition features new and enhanced material, including: # Alternative assumptions to traditional quality management tools and techniques # An expanded Practice Lab with which readers can exercise newly learned quality techniques # A guide to using the CMS and Joint Commission quality indictors to improve systems of care # A glossary of terms # Additional case studies and exercises designed to individualize applications in the student's own practice setting

Lean Hospitals

Author: Mark Graban
Publisher: CRC Press
ISBN: 9781439870440
Release Date: 2016-04-19
Genre: Medical

Healthcare leaders around the world are facing tough challenges, including the need to deliver better value for patients and payers, which means improving quality while reducing cost. It might seem impossible to do both, but organizations around the world are proving it's possible, through Lean. Health systems are able to enhance all dimensions of patient care, including both safety and service, while creating more engaging and less frustrating workplaces for healthcare professionals and staff... all leading to improved long-term financial performance. Building on the success of the first two editions of this Shingo Prize-Winning book, Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Third Edition explains how to use the Lean philosophy and management system to improve safety, quality, access, and morale while reducing costs. Lean healthcare expert Mark Graban examines the challenges facing today’s health systems, including rising costs, falling reimbursement rates or budget constraints, employee retention, and harm to patients. The new edition of this international bestseller (translated into eight languages) begins with an overview of Lean methods and mindsets. It explains how engaging staff and leaders in Lean practices such as value stream mapping and process observation can help reduce wasted motion for caregivers, prevent delays for patients, and improve the long-term health of your organization. In addition to a new introduction from John Toussaint, this updated edition includes: New and updated material on identifying waste, A3 problem solving, employee idea management, kanban for materials management, and strategy deployment New case studies and examples—including a new 5S case study (Franciscan St. Francis Health) and other case examples highlighting the challenges and successes of an academic medical center and a small urgent access hospital, featuring quotes and stories from executives New examples and updated data throughout, including revised chapters on patient safety and patient flow challenges and the improvements driven by Lean Detailing the mindsets and methods needed for a successful transition to a Lean culture, the book provides the understanding of Lean practices—including value stream mapping, standardized work, error proofing, root cause problem solving, and daily improvement processes—needed to reduce common hospital errors and improve performance in other dimensions. The balanced approach outlined in this book will guide you through the process of improving the quality of care and service while reducing costs in your hospital. *The Lean Certification and Oversight Appeals committee has approved Lean Hospitals as recommended reading for those in pursuit of Lean Bronze Certification from SME, AME, Shingo Prize, and ASQ

Total Quality Management

Author: Joel E. Ross
Publisher: Routledge
ISBN: 9781351407779
Release Date: 2017-10-06
Genre: Business & Economics

Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and global marketplaces. Since the publication of the first and second editions of this book, interest in and acceptance of TQM has continued to accelerate around the world. This edition has been thoroughly revised, updated and expanded. Some of the changes are: A new chapter on the emerging Theory of Constraints Expanded treatment of Process Management Eleven new readings Ten new cases Chapter examples of TQM at 12 Baldrige winning organizations End of chapter recommendations for further reading Revised and updated textual material The Varifilm case is retained as a comprehensive study that illustrates good and not so good practices. Each chapter contains an exercise which provides the reader with an opportunity to apply TQM principles to the practices illustrated in each case. Based on sound principles, this practical book is an excellent text for organizational development programs aimed at practitioners responsible for developing and implementing TQM programs in their own service or manufacturing organizations.

Economics and Financial Management for Nurses and Nurse Leaders Third Edition

Author: Susan J. Penner, RN, MN, MPA, DrPH, CNL
Publisher: Springer Publishing Company
ISBN: 9780826160027
Release Date: 2016-08-28
Genre: Medical

Written by and for nurses, this key foundational text helps to build the fundamental economics and financial management skills nurses and nurse leaders need for daily use. This third edition delivers several new features, adding to its value as the only timely and relevant text written for the full spectrum of RN-to-BSN, BSN, and MSN students. It has been significantly revised to simplify content, to address the vast changes in and increasing complexity of U.S. health care financing, and to be useful in both traditional in-class format and hybrid and online programs. Two new and refocused chapters address assessing financial health and nurse entrepreneurship and practice management, and new material illuminates recent research findings and statistics. Chapters feature worksheets such as business plan checklists and text boxes expanding on key chapter content. The book is distinguished by its provision of case examples based on nurse-run clinic and inpatient nursing unit financial issues. It provides multiple opportunities for experiential learning, such as writing business plans and health program grant proposals. It delivers cost-benefit and cost-effectiveness analyses, discusses budget preparation, offers strategies for controlling budget costs, and updates relevant health policies and statistics. The text’s engaging format promotes the synthesis of economics and finance across the nursing curriculum through the use of end-of-chapter exercises, discussion questions, and games based on concepts within the text. Additionally, tips throughout the book alert students about the need to apply concepts from other aspects of their education to economic and financial situations. Also included are online supplemental materials for teachers and students, including Excel spreadsheets, grant proposals, a test bank, and PowerPoint slides. New to the Third Edition: Updates health reform, health care spending, and other relevant policies and statistics Includes two new and refocused chapters that address assessing the financial health of a business and nurse entrepreneurship and practice management Highlights recent research findings and key concepts in text boxes Provides blank and completed worksheets, such as business plan checklists, so nurses can apply financial concepts in their clinical settings Fosters understanding of key concepts with enhanced explanations and samples of business plans and other reports Key Features: Aligned with AACN and AONE guidelines, the CNL certification exam, and QSEN competencies Serves as a primary financial management text for multiple nursing academic programs Facilitates experiential learning through end-of-chapter exercises, games, tips for synthesizing knowledge, worksheets, and case examples Designed for use in traditional classrooms and in hybrid and online learning programs Includes a chapter on measuring nursing care with indicators for capacity, staffing, patient acuity, performance, and patient flow NEW! a FREE Q&A App is availabel (see inside front cover)

Healthcare Hazard Control and Safety Management Third Edition

Author: James T. Tweedy, MS, CHSP, CPSO, CHEP,
Publisher: CRC Press
ISBN: 9781482206555
Release Date: 2014-03-12
Genre: Business & Economics

Comprehensive in scope, this totally revamped edition of a bestseller is the ideal desk reference for anyone tasked with hazard control and safety management in the healthcare industry. Presented in an easy-to-read format, Healthcare Hazard Control and Safety Management, Third Edition examines hazard control and safety management as proactive functions of an organization. Like its popular predecessors, the book supplies a complete overview of hazard control, safety management, compliance, standards, and accreditation in the healthcare industry. This edition includes new information on leadership, performance improvement, risk management, organizational culture, behavioral safety, root cause analysis, and recent OSHA and Joint Commission Emergency Management requirements and regulatory changes. The book illustrates valuable insights and lessons learned by author James T. Tweedy, executive director of the International Board for Certification of Safety Managers. In the text, Mr. Tweedy touches on the key concepts related to safety management that all healthcare leaders need to understand. Identifies common factors that are often precursors to accidents in the healthcare industry Examines the latest OSHA and Joint Commission Emergency Management Requirements and Standards Covers facility safety, patient safety, hazardous substance safety, imaging and radiation safety, infection control and prevention, and fire safety management Includes references to helpful information from federal agencies, standards organizations, and voluntary associations Outlining a proactive hazard control approach based on leadership involvement, the book identifies the organizational factors that support accident prevention. It also examines organizational dynamics and supplies tips for improving organizational knowledge management. Complete with accompanying checklists and sample management plans that readers can immediately put to use, this text is currently the primary study reference for the Certified Healthcare Safety Professional Examination.

Fundamentals of Industrial Quality Control Third Edition

Author: Lawrence S. Aft
Publisher: CRC Press
ISBN: 1574441515
Release Date: 1997-12-29
Genre: Business & Economics

"Quality" is the latest buzz word in business and industry-quality control, quality assurance, quality improvement, and quality systems. But what does quality mean to you? Fundamentals of Industrial Quality Control, Third Edition shows how the concept of "quality" can be validated with basic statistical methods.

Management and Leadership in Nursing and Health Care

Author: Elaine La Monica Rigolosi, EdD, JD, FAAN
Publisher: Springer Publishing Company
ISBN: 9780826108401
Release Date: 2012-08-24
Genre: Medical

Time-tested leadership and management strategies based on experiential learning activities are at the foundation of this text for undergraduate and graduate students in nursing and health care leadership or management courses. It is grounded in theories and concepts applied to the health care environment from business, organizational psychology, health care law, and educational administration fields. The text encompasses theories of effective communication, problem analysis, conflict resolution, and time management challenges. This new edition includes three new chapters that cover current theories of creative leadership, working with diverse groups, and ethics for leaders and managers in health care, as well as new experiential learning activities throughout. These activities make theory application palpable and support the development of skills that students can use to motivate, educate, and lead those in health care to achieve the goals of a group, team, or organization. Included among the experiential learning activities are case studies, simulation, review questions, suggested assignments, and expected learning outcomes. The text will also be of value to nurse managers who wish to enhance their current leadership or managerial skills. Key Features: Provides strong direction for improving leadership and management skills in the health care environment Includes three new chapters on creative leadership, working with diverse groups, and ethics for healthcare leaders and managers Offers new learning activities throughout, including review questions and suggested assignments Features over 35 Experiential Exercises which invite the reader to experience new behaviors in a safe environment

Quality

Author: John Beckford
Publisher: Routledge
ISBN: 9780203885710
Release Date: 2009-10-23
Genre: Business & Economics

The 3rd edition of this top-selling text continues to provide a complete knowledge platform for all those wishing to study the development of the theory and practice of quality management. Building upon previous editions’ unique critical perspective on quality, this edition is enhanced by the inclusion of the latest contemporary developments in quality thinking, including Integrated Management Systems, Lean Manufacturing and SMART thinking, as well as updated, real-world examples in applying quality methods. In addition, existing understanding of the environmental impact of the quality movement will be extended into a broader understanding of environmental, financial, regulatory and behavioral sustainability. The book also addresses the issues of Corporate Governance and Corporate Social Responsibility which are now informing the decision making and behavior of managers. Key features include: Complete introduction to quality in the context of management thinking In depth reviews of the contributions of ‘Quality Gurus’ Contemporary developments in theory and practice International case studies drawn from both public and private sectors Equal emphasis on both manufacturing and service sectors Practical ‘case study’ focused toolkits and applications

The Changing Face of Health Care Social Work Third Edition

Author: Sophia F. Dziegielewski, PhD, LCSW
Publisher: Springer Publishing Company
ISBN: 9780826119438
Release Date: 2013-05-03
Genre: Social Science

This third edition of a best-selling social work text reflects the dramatic changes that have taken place in our health care environment since the second edition was published in 2004óand will likely continue to take place. It is a practical guide for social workers who must navigate our complex health care environment and accept new challenges while adapting to continual change. The book encompasses many facets of professional health care social work within the U.S. health care system, across key health care settings and with numerous different patient populations. The book is also a call to action for social workers, who today must not only be therapeutically effective but must be professionally competitive with other health care providers that claim similar treatment strategies and techniques. Permeating the third edition is a strong emphasis on the importance of developing best practices that are evidence-based, supportive, and ethically accountable while remaining time-limited and cost-effective. Each chapter contains a Glossary, Questions for Further Study, and a list of relevant websites. At the end of each chapter, a ìFuture Directionsî section helps social workers understand what to expect and how to prepare for changes in order to practice successfully. This third edition additionally encompasses updated professional profiles for diverse arenas of practice and is accompanied by an Instructorís Manual that provides a test bank, activities designed to enhance learning, and a sample syllabus. Completely new or updated sections examine: Mental health parity Changes in billing Evidence-based practice strategy Electronic record keeping and other advances in health technology Information related to the DSM-5 Protecting yourself legally in your documentation Protecting the privacy of the client Supervision in the health care setting The importance of teamwork and collaboration Social work in the military and VA settings Safety planning

The Certified Quality Improvement Associate Handbook Third Edition

Author: Russell T. Westcott
Publisher: ASQ Quality Press
ISBN: 9780873898904
Release Date: 2014-10-01
Genre: Business & Economics

ASQ’s Certified Quality Improvement Associate (CQIA) certification is designed to introduce the basics of quality to organizations and individuals not currently working within the field of quality. This book and the Body of Knowledge (BOK) it supports are intended to form a foundation for further study and application of proven quality principles and practices worldwide. The book follows the CQIA BoK in both content and sequence. The intent is that this book will serve as a guide to be used in preparation to take the CQIA examination given by ASQ. Each chapter stands alone, and the chapters may be read in any order. Some material reaching beyond the content of the BoK has been added. Supplemental reading suggestions are provided. An online, interactive sample exam and a paper-and-pencil sample can be found on the ASQ website (http://asq.org/cert/quality-improvement-associate/prepare).

Pharmacy Management Third Edition

Author: Shane Desselle
Publisher: McGraw Hill Professional
ISBN: 9780071774314
Release Date: 2012-06-12
Genre: Medical

A comprehensive pharmacy management textbook that combines evidence-based management theories with practical solutions for the issues pharmacists face every day Covering everything from operations management and purchasing to Medicare Part D, this complete guide explains vital pharmacy management topics across all practice settings. Featuring material derived from the best and most contemporary primary literature, this comprehensive text focuses on teaching the skills essential to the everyday practice of pharmacy. Pharmacy Management, 3e is enriched by input from faculty who teach pharmacy management, from pharmacy students, and from pharmacists who apply management principles in their daily practice. More than any other text, it reflects the challenges facing today’s pharmacist. The book is filled with advice from the field’s top experts who take you through the principles applicable to all aspects of pharmacy practice, from managing money to managing personal stress. Long after you’ve completed your last course, you’ll turn to Pharmacy Management for answers to make your practice more professionally rewarding and personally enriching. FEATURES: Every chapter in the third edition has been updated to reflect the latest trends and developments Several new chapters designed to promote a more global understanding of pharmacy management have been added, including: Establishing the Value Proposition of Pharmacy Management, Applications in Managed and Specialty Environments, Management of Comprehensive Pharmacy Services in Safety Net Clinics, Pharmacy Management Applications in Varied Health Care Systems A scenario-based presentation combines practical solutions with evidence-based management theories and models, which are directly applied to cases and examples

IT Project Management On Track from Start to Finish Third Edition

Author: Joseph Phillips
Publisher: McGraw Hill Professional
ISBN: 9780071700429
Release Date: 2010-03-22
Genre: Computers

Master IT Project Management This practical, up-to-date guide explains how to successfully manage an IT project and prepare for CompTIA Project+ certification. IT Project Management: On Track from Start to Finish, Third Edition walks you through each step of the IT project management process, covering critical strategies for on-time and within-budget projects. You'll get proven methods for initiating a project, selecting qualified team members, conferring with management, establishing communication, setting realistic timetables, tracking costs, and closing a project. Learn how to: Define project requirements and create the project charter Create a feasibility study and establish project priority Determine strategy and obtain management approval Manage project scope and determine project expenses Build the project management plan Organize and lead a project team Track progress and calculate the Cost Performance Index (CPI) Implement changes to the project plan Perform continuous quality management Complete the project and assess deliverables On the CD: CompTIA Project+ practice exam Project management video training from the author Ready-to-use templates and worksheets Complete e-book Joseph Phillips, PMP, CompTIA Project+, is the Director of Education for Project Seminars. He is the author of PMP Project Management Professional Study Guide, Second Edition; CAPM/PMP Project Management Certification All-in-One Exam Guide, Second Edition; CBAP Certified Business Analysis Professional All-in-One Exam Guide; and PgMP Program Management Professional All-in-One Exam Guide.

Cardiac Surgery in the Adult Third Edition

Author: Lawrence H. Cohn
Publisher: McGraw Hill Professional
ISBN: 9780071593472
Release Date: 2007-08-28
Genre: Medical

The classic leading-edge guide to heart surgery in adults-completely updated by leaders in the field In this trusted reference, renowned cardiac surgeon and Harvard professor Dr. Lawrence H. Cohn takes you through all aspects of heart surgery in adults. The text's acclaimed coverage begins with a solid review of cardiac surgery fundamentals, then progresses to optimal perioperative and interoperative care before covering the full range of individual procedures. Inside, you'll find over 1,000 step-by-step illustrations that clarify each procedure, along with important guidance on all of the discipline's fundamental operations and operative techniques. With updated and revised content, the new edition of this forward-thinking, landmark text is undoubtedly the most up-to-date resource of its kind available anywhere. Features: All the latest surgical perspectives and techniques in ischemic and valvular heart disease, disease of great vessels, cardiac arrhythmias, and more Expert authorship by one of the world's most respected cardiac surgeons, with contributions from an internationally recognized group of authors Cutting-edge overview of cardiothoracic transplantations, circulatory support, and nontransplant options for heart failure Brand new, timely chapters on cardiac imaging, minimally invasive procedures, and stem cell therapy Reworked illustration program, featuring newly commissioned two-color drawings, with classic artwork from the previous editions colorized Two-color format throughout the text, which helps you efficiently navigate chapter material, providing quick access to key information

Handbook of Pain Assessment Third Edition

Author: Dennis C. Turk
Publisher: Guilford Press
ISBN: 9781606239803
Release Date: 2011-08-08
Genre: Psychology

This definitive clinical reference comprehensively reviews the most advanced methods for assessing the person in pain. The field's leading authorities present essential information and tools for evaluating psychosocial, behavioral, situational, and medical factors in patients' subjective experience, functional impairment, and response to treatment. Empirically supported instruments and procedures are detailed, including self-report measures, observational techniques, psychophysiological measures, and more. Best-practice recommendations are provided for assessing the most prevalent pain syndromes and for working with children, older adults, and people with communication difficulties. The book also weighs in on the limitations of existing methods and identifies key directions for future research.